Your Questions Answered
How do I place a custom candle order?
Simply visit our How to Order page for a step-by-step guide, or contact our team directly for personalized assistance.
How long will my custom candle take to be ready?
Most custom candles are completed within 5-7 business days. Large or complex orders may require additional time.
Can I choose my own scent or color?
Yes! We offer a wide selection of fragrances and colors. Our team will help you create the perfect combination for your occasion.
Do you ship outside Montréal?
We currently offer shipping within Canada. For international orders, please contact us to discuss options.
What is your return policy?
We stand by the quality of our candles. If you are unsatisfied, please reach out within 7 days of receiving your order, and we will do our best to resolve the issue.
Need more help? Contact our support team and we’ll be happy to assist you.